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Putting customers at the heart of the shared ownership experience
31 May 2023
Associate Director, Sales and Marketing at Abri
Next week, I’ll be speaking at the Affordable Home Ownership Conference, on a panel titled ‘making shared ownership mainstream.’ Naturally, I’ve found myself thinking about why shared ownership isn’t already a first choice product for those looking to buy a home. We’re in the midst of a housing crisis, with soaring property prices, rising interest levels and a lack of disposable income. All of this means that many hoping to get onto the ladder are priced out of the open market, and in need of an affordable option. With the end of the Help to Buy equity loan earlier this year, there’s never been a greater opportunity for shared ownership to flourish.
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Using technology to keep up with sector changes and challenges
31 May 2023
Head of Aftersales at SoResi
Shared ownership has seen many changes in the past year, with significant impact on aftersales operations. These changes include new lease requirements, key information documents, 1% staircasing, the end of help to buy, and updated advertising standards. Shared ownership providers must continually adapt their technology, processes and training to stay compliant, and provide an efficient service to their customers.